winbaji Privacy Policy

1. Introduction and Applicability

This Privacy Policy ("Policy") applies to all users of winbaji platform services. When you open an account on winbaji, use our services, or contact us, you are considered to have accepted the terms of this Policy.

winbaji treats user privacy as its highest priority. We do not sell your information to any third party, and we do not use it without your consent. This Policy should be read together with our Terms and Conditions.

Please note: winbaji provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

2. Types and Sources of Information Collected

2.1 Information Provided Directly by You

Information you provide yourself during registration or use of services:

Full name, date of birth, and national identity card details
Mobile number and email address
Password (stored in encrypted form)
Payment method details (bKash, Nagad, Rocket, Upay account numbers)
Identity verification documents (through the KYC process)

2.2 Automatically Collected Information

Information automatically collected while you use the platform:

Device type, operating system, and browser information
IP address and approximate location
Site access time, pages visited, and action logs
Data collected through cookies and similar technologies
Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases we may receive limited information from identity verification providers, fraud prevention agencies, or payment processors. This information is used solely to ensure security and compliance.

3. Purpose of Information Use

winbaji uses your information for the following legitimate purposes:

Creating, verifying, and managing accounts
Processing deposits and withdrawals
Providing bonuses and promotions and determining eligibility
Preventing fraud, money laundering, and multiple accounts
Improving service quality and resolving technical issues
Meeting legal and regulatory obligations
Providing customer service and support
Identifying risky behaviour under the Responsible Gaming policy

Marketing communications: With your consent, winbaji may send relevant offers and service updates. You may withdraw this consent at any time.

4. Information Sharing and Disclosure

4.1 When Information Is Shared

winbaji shares information with third parties only in the following circumstances:

For payment processing (bKash, Nagad, Rocket, Upay) — only the transaction data necessary
With identity verification and KYC service providers
Upon lawful instruction from legal authorities
With partner organisations that assist in fraud prevention (under contractual confidentiality)
In cases of business restructuring, users are notified in advance

4.2 What Is Never Done

Your personal information is never sold to third parties
Personally identifiable information is never provided to advertisers
Your information is never used for profiling or targeted advertising without your consent

5. Information Security Measures

winbaji uses industry-standard technology to protect your information. SSL encryption ensures that all your communications are conducted through secure channels. Our servers operate in a protected environment and are subject to regular security reviews.

Sensitive data stored with AES-256 grade encryption
Passwords are stored in hashed form and are never directly readable
Two-factor verification (OTP) applied to transactions and logins
Access logs regularly reviewed and unusual patterns detected
Staff data access is controlled strictly on a need-to-know basis

However, no method on the internet is 100% secure. If you notice any suspicious activity, please notify support immediately.

6. Cookies and Similar Technologies

6.1 Types of Cookies

winbaji uses the following types of cookies:

Essential cookies: For maintaining login sessions and core platform functionality
Functional cookies: For remembering language preferences and user settings
Analytics cookies: For understanding site usage statistics (without personal identification)
Security cookies: For fraud detection and account protection

6.2 Cookie Controls

You can turn off non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some site features to not work properly.

7. Data Retention Period

All necessary information is retained while your account is active. After an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, and financial record requirements.

Transaction records: minimum five years after account closure
KYC-related documents: up to the maximum period required by applicable law
Session logs and access logs: maximum six months
Support chat records: two years after resolution of the complaint

After the defined period, data is securely deleted or anonymised so that it is no longer personally identifiable.

8. Your Rights

Every user registered on the winbaji platform has the following rights:

Right to access: You may request to know what information we hold about you
Right to rectification: You may request correction of inaccurate or incomplete information
Right to erasure: You may request deletion of specific data where there is no legal obligation to retain it
Right to restrict processing: In certain circumstances you may request that use of your data be temporarily suspended
Right to withdraw consent: You may cancel consent for marketing communications at any time
Right to complain: If a matter cannot be resolved with us, you may lodge a complaint with the relevant authority

To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

9. Protection of Minors

winbaji strictly follows a 21+ age policy. We do not knowingly collect any information from minors or provide services to them. Age verification is mandatory at registration.

If you suspect that a minor's information is present in our system, please notify us immediately. We will verify the matter, promptly delete that information, and close the account.

10. International Data Transfers

In some cases your information may be processed or stored on servers located in other countries. Whenever this occurs, we ensure that the data protection standards of the recipient country are equivalent to those described in this Policy. Contractual confidentiality clauses with third parties remain in force.

11. Policy Changes and Updates

winbaji may update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered email or through a platform notification. Continued use of the service after any changes is considered acceptance of the updated policy.

To learn more about our services, you may visit our About Us page. For any questions, see our FAQ section.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the winbaji data protection team:

Live Chat: 24/7 support — available in Bengali and English
Email: [email protected]

Response time: Our support team aims to respond to data-related requests as quickly as possible.